Groundswell Lawn Care Services
Customer Terms & Conditions
Effective from: 01 January 2026
These terms apply to lawn mowing and gardening services provided by Groundswell Lawncare Ltd (“Groundswell”, “we”, “us”) to our customers (“you”).
1. Services and pricing
The services, frequency and price will be agreed with you before work begins.
Unless otherwise agreed, prices are plus GST.
If the condition of the lawn or property is significantly different from what was described or assessed when the price was agreed, we may contact you before carrying out additional work or charging an additional amount.
2. Access to the property
You agree to provide safe and reasonable access to the areas requiring work.
Please ensure gates are unlocked and pets, toys, hoses and other obstacles are removed where reasonably possible.
If we cannot access the property, a cancellation or call-out charge may apply where appropriate.
3. Lawn and property condition
We will take reasonable care when carrying out our work.
We are not responsible for damage caused by hidden or pre-existing conditions, including underground objects, irrigation systems, cables, pipes, stones or other hazards that could not reasonably have been identified before or during the work.
We may decline to mow or carry out work where conditions are unsafe or could cause damage to the property or equipment.
4. Weather and rescheduling
Lawn mowing may need to be postponed due to rain, wet conditions or other circumstances that make the work impractical or unsafe.
Where possible, we will arrange another suitable time.
5. Invoices and payment
Invoices will be issued following the service and are payable within 7 days, unless otherwise agreed.
If an invoice is not paid by the due date, we may take reasonable steps to recover the outstanding amount.
You may be responsible for reasonable costs incurred in recovering an overdue debt, including applicable debt collection or legal recovery costs, to the extent permitted by law.
6. Complaints or concerns
If you are unhappy with any aspect of our work, please contact us as soon as reasonably possible so we have an opportunity to inspect the work and resolve the issue.
Nothing in these terms limits any rights you have under applicable New Zealand consumer law.
7. Ongoing services
For regular customers, the agreed service frequency is an indication rather than a guarantee of an exact service date.
We may adjust the recommended frequency as lawn growth and seasonal conditions change, in consultation with you where appropriate.
Either you or Groundswell may end an ongoing service arrangement by giving reasonable notice.
8. Agreement to these terms
By confirming a booking or instructing Groundswell to carry out work, you acknowledge that you have had the opportunity to read and accept these Terms & Conditions.
Groundswell Lawncare Ltd